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What are three areas that security plan should address? Describe each?

The three areas that security planning has to address include the assets needing protection risks facing the assets as well as resources needed for protection. Good are property possessed by an organization, group or individual and must be vulnerable to insecurity. Risks are the potential dangers facing the assets while efforts and resources are the material as well as none material input an organization or an individual allocates to protect the assets of electronic surveillance systems.

What are the difference between a fully functional 13 step systems development life cycle (SDLC) and a fully functional 3 step SDLC?

The main outstanding difference between the two is that a 13 SDLC takes and goes through all steps in system development while reducing the risks in system development. On the other hand, the three steps SDLC suppresses part of stages only to concentrate on main steps. 3step model, therefore, never aim at managing the risks.

Discuss the three critical resources that are linked to business success when focused on business driven technology.

The main IT resources for business success are namely the people, information, and business information technology. Business people referrers to all key players in a business environment like customers, contractors as well as the supplier. Therefore, people explain both the external as well as internal business persons who are owners. The business information refers the useful business data after going through the process of conversion for proposed of making business decisions. On the other hand, information technology includes all tools, techniques as well as applications critical for the business to have smooth operations.

Describe the systems theory model and give one example how it works.

Systems theory model gives a clear total organization analytical background of all its operations. For instance, decision-making system theory model puts emphasis on organization interactions with external stakeholders. It, therefore, provides comprehensiveness of threats and opportunities to the organization giving response strategy to solve the issue.

Discuss some common it metrics for strategic initiatives and how they get measured.

The IT metrics critical to strategic initiatives encompass, supply chain metrics, website metrics, customer relationship metrics, enterprise resource planning metrics as well as business process re-engineering metrics. Website metrics gets measured by abandoned registrations, conversion rates; unique visitors as well as shopping cards. Supply chain management metrics, on the other hand, get measured by back orders, inventory practices, and customer order real cycle. Customer relationship management metrics takes sales metrics, marketing metrics, and service delivery metrics.

How do Ethics apply to Information Technology? Provide two specific examples of information ethics.

Ethics applies to the information technology through utilization of use of informatics while ensuring no harm to others. In information technology, privacy, as well as intellectual property rights, remain key information technology ethics.

Minitrex Systems
The Minitrex Company is a business entity with different divisions under different personnel heads. The company has various data and information databases. The Minitrex Company has complete operations conducted under four divisions. The divisions include the sales and marketing department, the financing department and the insurance department. The company operates four data and database information systems which include the Customer Contacts System, the Management Business Center System, the Credit Administration System and the General Management System.

Customer Contacts Database

The customer contacts are a data and information system dedicated to serving the sales and marketing department. The database maintains and controls data and information for customers contacts. The main process of data and information entry into the customer’s contacts is through the customers having direct contact with the sales and marketing department. The customers can also get information through making a phone call. The customer contact is not shared with the other department divisions. However, the Customer contacts database share data involving the orders with the credit administration database. Customer contacts database also share data containing the products and services with General Management System.

General Management System
The other form of the data processing and management platform is the General Management System. The data and processing database are used by the department of insurance division the insurance division can receive bills from the customers. The General Management System shares data and information with the customer contacts database. The data and information shared includes the products and services.

Credit Administration System
The credit administration system is the data and information processing system that obtains the billing information from the insurance department. Credit Administration System shares the credit data and information with the customer contacts database. The General Management System is controlled and managed by the insurance department.

Management Business Center System
Management Business Center System manages and process data and information within the financing department. The financing department controls data and information stored in obtained by the customers. Management Business Center System share data and information concerning the orders placed by the customers. Management Business Center System supports the World Wide Web access to the internet.

CRM Minitrex Data
The Minitrex organization has three independent departments. The finance department, the sales and marketing department and the insurance department carry out their transactions on their individual operations. The customer accesses the Minitrex and services through contacting the four areas of customer service. The customers have the freedom of accessing any customer service. The vital data and information concerning the customer contacts information are not evenly distributed between the departments. The process of disseminating and sharing the information among then departments is not defined. The Minitrex organization encounter data and information redundancy resulting from customer’s inability to use a single point service point. The data stored in the Credit Administration System is similar to the data stored in Management Business Center System. The data and information stored by the processing unit lead to data and information redundancy. The departments have no developed mode of data and information sharing. Only a sing department has properly developed a system of education through the online network. The Management Business Center System has access to thru web services hence the customers can access the services through the online services.

Explanation for Calling a customer and Failing to know he is a Customer

An individual at Minitrex can call a customer and fail to know if he is a customer due to lack of sharing the customer contact data and information. The organization has no copy or way of accessing customer contact data and information. The situation results in the organization employee failing to understand their current customer. The poor communication results to the major operation of the company failing to get accomplished due to poor infrastructure of communication (Piercy, & Lane, 2009). The members from a different department like the finance and members of the department of insurance should shares data, and the information is containing the customer contacts. However, the failure may lead to the Minitrex workers calling and failing to identify the customer.

Explanation of failing to understand that the customer had called for the third time

The reason for failing to understand that the customer called for the third time is due to the lack of clear customer registration system. The communication m system at Minitrex has no way of recording the new customers within the organization. The customer contact processing unit doesn’t have the data and information for unregistered individuals. The data and information stored is only that exist within the database. When a call is made and happens that the one calling is not a registered customer, then the system has no record to indicate how many times the person has called through the system. The fact that the individual is new he is also new to the system and people when he is not recorded in the system database.

The Process of Implementing the Customer Relationship Management (CRM)

The Customer relationship management helps in making the general tasks and the functions involving the customers easily to operate for the customers. Jon Bettman should focus on implementing clear customer platform that shares data and information of the customers evenly to all individuals (Farkas, 2011). Denny Khan should design a dynamic communication system that should facilitate the customer data being disseminated across all departments. Denny Khan should implement the automation of the operations by designing an online platform that supports the customers (Schniederjans, et al…, 2012). The system should ensure that the customer can access the services and the functionalities of the Minitrex organization at any time. The company services should get availed to the clients to ensure that all the operations have been automated. The CRM is also achieved through making a simplified system that enables the customers to receive services at one point. The organization should concentrate the business operations to a customer care service n to promote the issue of standardization. Standard services are well offered by having only one point of service delivery (Peppers, & Rogers, 2011).

All departments should be linked by a single cloud-based architecture where all departments should access the company data and information. The cloud computing technology should get applied in the Minitrex Company to facilitate easier access and to unite the departments. Uniting the department shall lead to better terms among Mariella Hopkins, Harold Blumfen, and Jon Bettmann. The togetherness would promote the customers also to emulate the unity of the company. The organization should also avail the goods and services always to the customer have to ensure that they maintain them always. The platforms such as the social media and solution solving platforms should be implemented on the company website for entertaining the customers for social networking. The solutions and feedback to the clients should be made online through chat box.