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Crm at minitex

Minitrex Systems
The Minitrex Company is a business entity with different divisions under different personnel heads. The company has various data and information databases. The Minitrex Company has complete operations conducted under four divisions. The divisions include the sales and marketing department, the financing department and the insurance department. The company operates four data and database information systems which include the Customer Contacts System, the Management Business Center System, the Credit Administration System and the General Management System.

Customer Contacts Database

The customer contacts are a data and information system dedicated to serving the sales and marketing department. The database maintains and controls data and information for customers contacts. The main process of data and information entry into the customer’s contacts is through the customers having direct contact with the sales and marketing department. The customers can also get information through making a phone call. The customer contact is not shared with the other department divisions. However, the Customer contacts database share data involving the orders with the credit administration database. Customer contacts database also share data containing the products and services with General Management System.

General Management System
The other form of the data processing and management platform is the General Management System. The data and processing database are used by the department of insurance division the insurance division can receive bills from the customers. The General Management System shares data and information with the customer contacts database. The data and information shared includes the products and services.

Credit Administration System
The credit administration system is the data and information processing system that obtains the billing information from the insurance department. Credit Administration System shares the credit data and information with the customer contacts database. The General Management System is controlled and managed by the insurance department.

Management Business Center System
Management Business Center System manages and process data and information within the financing department. The financing department controls data and information stored in obtained by the customers. Management Business Center System share data and information concerning the orders placed by the customers. Management Business Center System supports the World Wide Web access to the internet.

CRM Minitrex Data
The Minitrex organization has three independent departments. The finance department, the sales and marketing department and the insurance department carry out their transactions on their individual operations. The customer accesses the Minitrex and services through contacting the four areas of customer service. The customers have the freedom of accessing any customer service. The vital data and information concerning the customer contacts information are not evenly distributed between the departments. The process of disseminating and sharing the information among then departments is not defined. The Minitrex organization encounter data and information redundancy resulting from customer’s inability to use a single point service point. The data stored in the Credit Administration System is similar to the data stored in Management Business Center System. The data and information stored by the processing unit lead to data and information redundancy. The departments have no developed mode of data and information sharing. Only a sing department has properly developed a system of education through the online network. The Management Business Center System has access to thru web services hence the customers can access the services through the online services.

Explanation for Calling a customer and Failing to know he is a Customer

An individual at Minitrex can call a customer and fail to know if he is a customer due to lack of sharing the customer contact data and information. The organization has no copy or way of accessing customer contact data and information. The situation results in the organization employee failing to understand their current customer. The poor communication results to the major operation of the company failing to get accomplished due to poor infrastructure of communication (Piercy, & Lane, 2009). The members from a different department like the finance and members of the department of insurance should shares data, and the information is containing the customer contacts. However, the failure may lead to the Minitrex workers calling and failing to identify the customer.

Explanation of failing to understand that the customer had called for the third time

The reason for failing to understand that the customer called for the third time is due to the lack of clear customer registration system. The communication m system at Minitrex has no way of recording the new customers within the organization. The customer contact processing unit doesn’t have the data and information for unregistered individuals. The data and information stored is only that exist within the database. When a call is made and happens that the one calling is not a registered customer, then the system has no record to indicate how many times the person has called through the system. The fact that the individual is new he is also new to the system and people when he is not recorded in the system database.

The Process of Implementing the Customer Relationship Management (CRM)

The Customer relationship management helps in making the general tasks and the functions involving the customers easily to operate for the customers. Jon Bettman should focus on implementing clear customer platform that shares data and information of the customers evenly to all individuals (Farkas, 2011). Denny Khan should design a dynamic communication system that should facilitate the customer data being disseminated across all departments. Denny Khan should implement the automation of the operations by designing an online platform that supports the customers (Schniederjans, et al…, 2012). The system should ensure that the customer can access the services and the functionalities of the Minitrex organization at any time. The company services should get availed to the clients to ensure that all the operations have been automated. The CRM is also achieved through making a simplified system that enables the customers to receive services at one point. The organization should concentrate the business operations to a customer care service n to promote the issue of standardization. Standard services are well offered by having only one point of service delivery (Peppers, & Rogers, 2011).

All departments should be linked by a single cloud-based architecture where all departments should access the company data and information. The cloud computing technology should get applied in the Minitrex Company to facilitate easier access and to unite the departments. Uniting the department shall lead to better terms among Mariella Hopkins, Harold Blumfen, and Jon Bettmann. The togetherness would promote the customers also to emulate the unity of the company. The organization should also avail the goods and services always to the customer have to ensure that they maintain them always. The platforms such as the social media and solution solving platforms should be implemented on the company website for entertaining the customers for social networking. The solutions and feedback to the clients should be made online through chat box.

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Selecting the Best primary school in Gurgaon is the best way to make your child’s future

Primary education is mainly responsible for the education acquired in life. Along with teaching, all the qualities received during this period drive you throughout your life. All the learning and qualities acquired during this period will help students become responsible citizens. The best primary school in Gurgaon always helps the student to uncover his hidden potential and take him to the maximum.

Why choose the best primary school in Gurgaon
When students go to primary school, they consider this place as a different world, which is considered as a junction with the outside world for students between the ages of six and twelve. Through this phase education system, students are exposed to current innovative ideas. As a result, their concept of modern education is born. Teachers bring educational, real-world content into the classroom in a way that students can experience on their own. Children are sent to school at this age to learn the lessons of the new world. An excellent primary school has its own norms, rules, and structures, in which students learn to be good people in the future.

All parents want to provide quality education to their children to strengthen them for future life, which is the highest right of every child. So they try to select the best school for their children. They think that choosing a good school sends the child on a perfect education path. But parents should choose the way very carefully and wisely, which is not very difficult.

If you live in Gurgaon, choosing an excellent primary school is very difficult among the Top 10 School in Gurgaon because day by day, primary and secondary schools in Gurgaon are increasing. But if you want to choose the best school, there are some things you need to consider.

Best Primary School in Gurgaon for Your Kids is the best way of learning

According to experts, if you give your child a proper early education, he will surely grow up to be a responsible adult. For overall development, Gurgaon’s primary schools have a student-centric approach that greatly helps develop children. The best primary schools get so much popularity for a few reasons

A team of skilled and well-trained teachers and staff
Offer a specially designed curriculum that makes learning fun and interesting
Focus on perfectly designed co-curricular activities
Some important factors that need to be considered while choosing the best primary school:

1. Don’t ignore the Fee structure of the school.

You have to choose the good schools in Gurgaon which not only take the low fees but also offer the comparatively best education. You should give up the idea of rushing to enroll your child on an expensive school. So, you have to give up the idea of registering your child’s name in a costly school.

2. Check the Students-teacher relationship in the school:

Student-teacher solid relationships are always the best students for the future. In a good primary school, The teacher usually communicates with each student separately. Research has shown that students learn better in smaller classes and achieve higher exam scores.

3. Emphasize on academic & Extra-Curricular Activities of the school.

The learning process of primary school can stay with your child for life. So it is essential to ensure before selecting the school that it meets the highest standards of excellence in terms of its teaching methodology, academic curriculum, moral standards, and teachers.Extra-curricular activities such as outdoor games, art & craft, hobby ideas, physical education, music, dance, and drama classes also play a big part in shaping the overall personality of a child. It can add an edge to the student’s capacity to learn.

4. Check the Hygiene/Clean Environment in the school.

When selecting a good school, you should consider the cleanliness and hygiene of the school environment. When you think about your child, it should be your massive priority. As a parent, you have to know if it is maintained in the school or not.

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